FAQ

Noorify Counselling FAQ

Welcome to the Noorify Counselling FAQ page! Here, you will find answers to common questions about our services, booking process, fees, and more. Whether you are considering therapy for the first time or are already a client, this FAQ section provides the information you need.

What is Noorify Counselling?

Noorify Counselling offers a range of mental health services, including individual therapy, family counselling, and online therapy. We aim to deliver compassionate and effective support tailored to your unique needs.

Booking a Session

How can I book a session at Noorify Counselling?

To book a session, visit our website and fill out the contact form or call us directly. Our team will help you schedule an appointment that fits your availability.

Types of Therapy Offered

What types of therapy does Noorify Counselling provide?

At Noorify Counselling, we offer various types of therapy, such as individual counselling, family therapy, and online counselling. Our team customizes these services to meet your unique needs, ensuring you receive the most appropriate support.

Online Counselling Effectiveness

Is online counselling as effective as in-person sessions?

Research shows that online counselling can be just as effective as in-person therapy when conducted properly. At Noorify Counselling, we maintain high standards of privacy and effectiveness in our online services. Therefore, you can feel secure during your sessions.

Fees and Financial Support

What are the fees for counselling sessions at Noorify Counselling?

The fees for counselling sessions vary based on the type of service and the therapist. We offer a sliding scale for clients with financial constraints. We discuss this during the intake consultation.

Finding the Right Fit

How do I know if Noorify Counselling is right for me?

During your initial consultation, we will discuss your needs and goals to determine if Noorify Counselling is the right fit for you. Our team is dedicated to providing the best possible care for your mental health.

Changing Therapists

Can I switch therapists if I feel it’s not a good match?

Absolutely! At Noorify Counselling, we understand the importance of a good client-therapist match. If you feel your current therapist isn’t right for you, we can help you find another therapist within our team.

Preparing for Your First Session

How do I prepare for my first counselling session?

Before your first session, think about your therapy goals and any specific issues you want to address. Arriving with an open mind and a willingness to share will help you maximize the benefits of your session.

Additional Information

How can I find more details in the Noorify Counselling FAQ?

For more details, please explore the Noorify Counselling FAQ further. We cover a variety of topics to help you feel informed and ready for your journey with us. If you have specific questions not addressed in this FAQ, feel free to reach out to us directly.

Ask Us Anything

While counselling therapy can help most people overcome life difficulties, not every person who is struggling with a life transition needs therapy.

Many people heal their minor emotional wounds by relying on friends or family for support, while others might learn from books or support groups.

Each of us experiences difficulties at some point in our life – usually after a major life event. Or sometimes when you feel like you are stuck in a rut and need a change.  Counselling therapy is most effective for basically healthy people who have experiencing some distressing events (a mental or emotional injury) – the end of a relationship, the loss of a loved one, a job or career change, family conflicts, addictions or physical illnesses.

In our therapeutic dialogue I hope to help you find more clarity and ways to overcome life’s difficulties, as well as creating new personal opportunities.
Counselling therapy occurs in a unique relationship that cannot be found elsewhere, in which the therapists is the instrument.

As a Registered Clinical Counsellors / Social Workers, we adhere to a code of ethics which insures your privacy and confidentiality.

There are some important exceptions to this rule. We are legally and ethically bound to breach confidentiality and report to proper authorities if we suspect that you are a clear and present danger to yourself or anyone else.

It is our duty to warn any person who may be in danger from your actions. We are bound by law to report any suspected child abuse, elder abuse or animal abuse.

In the case of court proceedings involving my client, we may be subpoenaed to release confidential information or if we are the defendant in a client initiated lawsuit or malpractice claim we may be required to breach confidentiality.

Outside of these very rare exceptions, all counselling session communications are strictly confidential within our circle of care. Although, we may at times feel the need to obtain peer supervision regarding some issues relating to information brought forth in a session, the client is not identified in any way.

The client is the holder of Privilege which basically means that all counselling session communications belong to the client. Any release of information outside the exceptions listed above, must be explicitly approved by the client in writing.

Online counselling therapy, sometimes referred to as cyber-counselling or e-therapy, has some unique benefits such as being discrete and accessible. With these benefits comes a few challenges. By law, a minor must have parental consent to participate in counselling. Obviously, it is not difficult for a minor to pass as an adult on the Internet. As such, part of distance counselling informed consent is the acknowledgement that a person requesting counselling sessions is an adult. Should a minor wish counselling sessions, parental consent must be obtained through email and fax and verified through phone contact.

An additional concern of Internet counselling is client identity.  To help avoid any imposter concerns and verify client identity, a special codeword, password or nickname may be decided upon to then verify identity at the beginning of each email communication.

With technology there is always the possibility of failure and computer crashes, alternate modes of communication need to be established at the onset of counselling sessions.

Last, but by far not the least of special concerns, is the issue of misunderstanding. Because online counselling is devoid of so many verbal and visual cues, misunderstanding is possible. Every attempt is made to be as clear and straight forward as possible. Nevertheless, if a misunderstanding does occur, the client is encouraged to clarify and no extra charge for emails on clarification shall be charged.

Your ideal therapist is more about the match between you and the therapist than the therapist alone. It’s important for you to feel understood, safe, and comfortable with the therapist you choose.

When the therapist is a good fit for you, you should feel a sense of relief and validation by the comments they make.

You must take the time to find someone you feel you can trust and enjoy talking with.

A good therapist will be able to create an environment of safety, security, and trust. You want to look for a therapist that is direct, honest, personal, and authentic and expresses warmth and empathy. More importantly you feel heard, accepted and understood.

Training and credentials, for example, a valid license, are critical elements in determining the quality of your therapy. You should also look for a therapist that adheres to a code of ethics and provides a high quality of care.

At our practice we use password protected computers with a full array of security software. Online counselling is conducted in a private office. All clients who participate in counselling with me are required to acknowledge their understanding of privacy and confidentiality. This is referred to as “informed consent.”

If your computer does not have security systems or you access a public computer, you can help ensure privacy by using a free secure web based email system such as Safe-mail (www.safe-mail.net) or Hushmail (www.hushmail.com).

Please note despite our efforts and safeguards, absolute confidentiality and privacy cannot be guaranteed over the internet.

Please view the services and fees page for details.

Let's move Forward!

We are dedicated to providing exceptional assistance and guidance to our clients. We understand that navigating various challenges and decisions can be overwhelming, which is why we offer a complimentary consultation to help alleviate any concerns you may have. Our team of experts will take the time to understand your unique situation and provide tailored recommendations that will empower you to make informed decisions. Don’t hesitate any longer, book your free consultation today and take the first step towards achieving your goals with confidence.

We acknowledge that we live, work, and play on the traditional and unceded territories of the Sḵwx̱wú7mesh (Squamish), səl̓ílwətaɬ (Tsleil-Waututh) and xʷməθkwəy̓əm (Musqueam) Nations.